I got ban yesterday. Doa Julia Vargas Ave. cor. Sellers have 2 calendar days to respond to Shopee. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. How to unbanned Shopee account? Now, I will be more cautious in transacting on shopee. Wrote them by Message Us yesterday but still no help from support. How long will it take for Shopee to refund? Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Answer (1 of 5): There are 2 ways to verify your shopee account. The product you received is a faulty one. I am a Platinum Member and suddenly shopee suspended my account. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Sir please my account thik kor do sir please. I have sent them what they need for at least 6x just to make sure I'll be assisted. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. I thought of raising it to the DTI. Threats include any threat of suicide, violence, or harm to another. He is still selling on Shopee. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. Trust it or not, it's up to you. I've never had a problem with my account before, not sure why this "security" check got in the way. 1-800-MY-APPLE, or, Sales and If the bank was disabled due to a transfer or random deposits failing, you should have received an email. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Otherwise, the request will be denied. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. I got the same error. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. I recommend allowing 24 hours to pass before trying again. Hi may I ask have solved the problem? If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. Can you help or fix this error? Absurd! The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. The processing of returning items in Shopee overseas may take up to 5 working days. Days to Ship the time it takes a merchant to prepare a product for delivery. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. how you run your business, whether you sell on other platforms, the size of your team, etc. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. Browse on your Shopee app and look for the . Had a lot of coins and seller balance and outstanding orders as well. I dont use spaylater and I have shopeepay balance in their system. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. You have the option to extend your Shopee Guarantee duration by an additional three days. This content may be old or outdated. Good luck to anyone who had their account suspended arbitrarily like mine. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. I went as far as filing a complaint witht the DTI Philippines. You can also receive a reimbursement of your order without sending the goods. ", a robot: "We cannot process your request, please try again later. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. Accounts may also be limited due to penalty points. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. Its faster way to helps you profit! Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Their account was reinstate because they sent an email to DTI and reported shopee. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Please try again later, Sorry, we are not able to process your request. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Part of their initial requirement to appeal is to submit 1 valid govt ID. Hence, he did not refund my money. Now, I will be more cautious in transacting on shopee. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. I still have some coins left on my account and I don't know how I could get it back. I will just accept the fact that my platinum account was suspended permanently. Apple has tightened up the online sales stores. Harassment is any behavior intended to disturb or upset a person or group of people. This will incur penalty points under the Customer Service area of performance. I think they just hate the idea of people earning credits easily. This review was chosen algorithmically as the most valued customer feedback. Voucher abuse? I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) WE HAVE SAME PROBLEM HERE. Yesterday I've added a bank account to withdraw my funds. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. I can not use the App Store! To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. 1999-2023 PayPal, Inc. All rights reserved. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. ask a new question. If you ship orders late too often, your account might be suspended. Proof of purchase (e.g. Of course you can! Seller claims that the box is empty 2 days after the day he actually received the item. Sorry, we are not able to process your request. 1999-2023 PayPal, Inc. All rights reserved. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Will wait for their reply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Same situation, I just put a complaint up here too. I have the same situation. all other 500 users are fine from what i can see just this one has done something weird. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. I'm sorry to hear you're receiving an error when trying to link a bank. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. I was banned by Shopee Thailand. Sorry, we are not able to process your request. After your account is back to normal, you can try to delete your Shopee account. We're going around circles and up until now they don't have a resolution. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Please help how to add US Bank Account with Payoneer? In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. They can't even answer why you got banned. Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. Not to mention, their customer service sucks! Please try again later. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. there's 1770 left in may seller balance. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Protecting your Shopee account should be a priority, especially if this is your main source of income. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. No problem right? Starting from the ShopeePay balance, transaction list, account age, etc. Always get flagged for security reasons for us. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. (e.g., broken, scratched, dented). Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Click the menu icon at the top left of you. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. (e.g., missing inclusions), You received the wrong product(s). Read also: Guides To Start Selling Products On Shopee Malaysia. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Leave the Archive. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. CS will just do [censored]. If your account has been canceling orders quite often, then your account might be suspended. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. Once you have done, click the Submit button. The tracking number of the order can be proved in this situation. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. And know what? Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Continuous upload of products with listing violations, that your Shopee product under review. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Share your photos and videos with others to prove the truth of your words. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Should this be the case, you will not be able to appeal. So what to do now? I cannot access my account. TIA. :((. If the system rejects it, there is no way for them to override it. Honestly [censored] off shopee i will sue you. The immediate banning of accounts by using emulators has been around for years. I just had the same issue. provided; every potential issue may involve several factors not detailed in the conversations Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Related: Who are Shopees Delivery Partners? After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. Full description of the business model (e.g. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Your billing address format has to be exact. By the way. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Having trouble managing your online stores? If Payoneer cannot add as US Bank in Paypal , what should i do? You can "appeal" but they won't even unsuspend my account. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Since few days cannot send my money anywhere. This content may be old or outdated. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . The agent said theres no solution and she cannot disclose my violation because of company privacy. Great injustice here. supplier invoice, receipts, etc) if your product is under review Shopee. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. Then click the " Return . Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. consignment note, airway bill, and/or tracking number). Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good.