Book a convenient appointment online. Fitting is chargeable. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. These will apply when an order has been placed even if only a deposit has been made within a store. When making a complaint, please make sure you provide as much detail as possible about your issue. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Tapi order change/cancellation. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Well help you find your perfect match. Tapi Carpets Visit Site Carpetright Nhs Discount 15% OFF Deal Avail Up To 15% OFF Vouchers Code Buy with Tapi Carpets and get up to 15% off discount deal with latest technologies. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. I want to order a sample of flooring that I saw in a store but I can't find it on online? Approx. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Goodluck but it doesnt sound like a full refund will be provided. Approx. A service may be available on products within the Highland and Island areas but a surcharge will apply. +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi Visit our website and select up to 3 free flooring samples, which will be posted out to you as soon as possible. 1st Floor Share. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Editor, Marcus Herbert. If a refund becomes necessary, it will be made to the person named on the sales confirmation or invoice, but credit/debit card refunds can only be made to the same account of the original card used at the time of purchase. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. This order is a legally binding contract even if you have only paid a deposit. If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Tapi Carpets & Floors Ltd Firm Ref No. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. Click on a basket to view added products or progress you order. Order online or check stock in store. When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. Free delivery on orders over 75. You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. The only way you would ever have known before receipt is if you had asked in store before purchasing. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Buy TAPI BOOKCASE Bookcase Shelves at B&Q 100s of help & advice articles. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. Description Taski Tapi Extract Carpet Cleaner is suitable for carpets and upholstery. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. All carpets benefit from the use of good quality underlay. Rest assured, we put your safety first. Available 6-days a week, 9am-5pm. Please confirm you would like to subscribe to our newsletter? 2 days ago. Tel 01268 988490. A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. I would like to return some leftover flooring. To make a complaint with Tapi Carpets, you can either fill out a complaints formor alternatively you can email [emailprotected]. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. Available 7-days a week. Tapi carpet range. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? I look forward to the supply, and fitting, of my chosen carpet, in the fullness of time, to the same high standards. All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. Tapi Carpets & Floors has 5 stars! Job in London - England - UK , BR6 0JU. At Tapi, we aim to provide useful advice that can help improve the appearance of your carpet and its longevity, so you can enjoy that soft luxurious feel for longer. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards! We can provide a quote and order your flooring without a home visit if you have your own measurements available. We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Please keep your receipt as proof of purchase. | Read 1,141-1,160 Reviews out of 49,241 Tapi Carpets & Floors Basildon. Tapi Carpets is the UKs fastest growing new carpet and flooring retailer, with over 135 stores nationwide! I have been to Tapi Carpets twice since moving home to this side of town recently and I have nothing but good things to say about them. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. We excite people about the transformative effect that great floors can have on their home. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. Fret not! Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. Re-using existing underlay may result in abnormal flattening of the pile. The length of time from placing your order to delivery to the store is based on several factors such as the type of flooring, or whether the colour/pattern/style chosen is in stock with the manufacturer. Please check that the goods you received are the ones you ordered. Any piece of carpet can be edged to your specific size and shape to create the perfect made to measure rug. Where a delivery fails due to non-attendance of the customer or the receiver being absent, notification will be sent and you will be contacted to attempt re-delivery. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. Home consultations available. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. Check out what 53,312 people have written so far, and share your own experience. Credit is subject to application and Status. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. 18,000 per annum OTE 25,000-30,000. 127 were here. Rest assured, we put your safety first. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Unfortunately, we dont do flooring repairs. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. 90 day returns policy. No, 5m is the widest carpet we have available. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. Returns policy. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Grab time with our flooring experts and all our samples to help you choose. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. Please note that any revisions to your order may incur further costs. Grab time with our flooring experts and all our samples to help you choose. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Available 7-days a week, some evenings. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. Engineered wood is an innovative alternative to real wood. There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Approx. Authorised and Regulated by the Financial Conduct Authority. Book a convenient appointment online. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Use it at check out! Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. Own a personal bank account from which a Direct Debit can be taken. Balvinder had a very welcoming manner and was extremely strong on customer service. Terms and conditions apply. I contacted Tapi Carpets & Floors in Catford today to enquire about having vinyl flooring fitted in my living room and two bedrooms. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an introduction fee per m2 is chargeable. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. 40 minutes. Its a common misconception that carpets will always look the same as the day they were fitted, however, this isnt quite true. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Sector Accounting - Public practice. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. Sector Accounting - Public practice. Input your details into the refund policy generator below and . Assist in the management of the store including sales targets and team motivation. You need to pay special attention to tog ratings if you've got underfloor heating. We also do not have sufficient storage space in our back of house areas in our stores. All delivery and fitting dates are estimates and are given in good faith. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. It's so quick and convenient! Permanent. So pleased with my new carpet . This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. . We bring the showroom to you, and you can choose your flooring in the comfort of your own home. For further information please consult our floor care guide. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. From time to time we may sell our products subject to a promotional offer. For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. If your room is close to the nominal width of the carpet, please allow for extra in case a join is required. Use our Flooring Finder to create a perfect match. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Join B&Q Club. Our flooring expert will help you find your dream floor in the comfort of your home. Vinyl thatll rock your socks off! If you decide you just want to order carpet from us and use your own carpet fitter or lay the carpet yourself, that's absolutely fine. from carpet to laminate, we would again suggest a home visit before ordering. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. 45 minutes. Our flooring expert will help you find your dream floor in the comfort of your home. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). If you visit any website via a link on this Website you do so at your own risk. Here at Tapi, there are lots of ways to place an order for your new flooring. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. If the lines do not disappear within a three-week period, please contact the store. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Carpet is a soft, luxurious product and flattening of the pile will occur. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. 1a Spur Road We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. GL51, Cheltenham. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 Available 7-days a week, some evenings. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Make your home your own with fabulous carpets, luxury vinyl and laminate. Subject to status and affordability. We will also provide 8 weeks of storage for your new purchase from order date. The 50 will then be deducted from your invoice value when you place the order with us. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. A lower tog rating will transmit underfloor heating more efficiently. Rest assured, we put your safety first. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Offer excludes the cost of fitting the floor. Discover flooring inspiration for every room in your home. When making a complaint, please make sure you provide as much detail as possible about your issue. Yes, you can! Do you agree with Tapi Carpets & Floors's TrustScore? We want you to love your FLOR. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. This technique is know as carpet whipping, and it's a specialist skill. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Easily bleachable in case you get stains and moths won't attack it. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. - 8 weeks of storage from the point of order. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. Approx. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. Treat your feet to Luxury Vinyl Tiles. So I place an order with Tapi for a carpet. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. This may delay the original installation of your flooring whilst this work is undertaken. Tapi Carpets. Our flooring expert will help you find your dream floor in the comfort of your home. Tapi Carpets & Floors Ltd Firm Ref No. Please confirm you would like to subscribe to our newsletter? Deeper pile saxony carpets will require additional vacuuming. Inspiration for your home & garden. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! These 14x14cm samples should arrive within 3 working days. Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Tapi Carpets & Floors. Send. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. Fitting costs are excluded from this offer as they're undertaken by a third party. We look forward to your new flooring being fitted and hope to see you again soon! You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). Subject to status and affordability. Yes, we do! 90 minutes. There are two reasons why there might be a line running along the length of your new carpet. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.