And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. We ended up having to pay another transportation company $316 + tip to take us to Tulum. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. He said he would be there in 5 minutes. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! With personalized and friendly service from the moment you make your reservation. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Respectfully: Dont use them. Ive demanded a refund and they have yet to follow suit. This is the way to travel, no stress, cool, and dependable. Terrible experience with BD. Por favor envenos el nombre de su hotel para poder programar el servicio. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Chichen Itza and shuttle survice to/from airport. Don't use BD experience for transportation between hotel and airport. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Finally they put us in a shared van to drop us to the hotel. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. The perfect time to try to scam someone. Please do not use them, they will ruin your trip!! We used Best Day Travel to pick us up from the airport. The whole trip was wonderful except for our airport transfer both ways! WestJet needs to find a different company to use. We scheduled a transportation for a flight out. Do you have an email to contact BD Experience Cancun? Groupon promo codes may not be used for this offer. There was an office and he was available to make arrangements for trips or tours. But the tour we took with them was misleading. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 Keep food and drinks in closed containers. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. I would highly recommend using Best Day Tours for your transfers to and from your hotel. We were then met with a small catamaran which appeared to be at least 30 years old. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Full Time position. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. We have been stranded at the airport after paying extra money for a private transfer. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. Contact page of BD doesnt work, more than 10 emails sent. We confirmed the time with them several days before. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Old people, children, babies in strollers, and even flight crews! Offer is not eligible for our promo codes or other discounts. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Taking safety measures. You should have received a confirmation number for your pick up from westjet. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. I said know weve been waiting since 10:20 for our 10:30 pick up. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We scheduled a transportation for a flight out. Thank you very much for contacting us. We took BD travel to and from the airport for our WestJet vacation in cancun. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We we're praying to make it in one piece. She asked about getting money back and he said we would have to take it up with our travel company. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes This is not the way to sell something. What time will pick up be. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. My confirmation came from Costco who made my reservations. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We saw people arrive after us get picked up. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? It will be our pleasure to serve you. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Mu. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Your personal Cancun driver and van will be waiting for you when you land at the Cancun airport with WTTC SAFE Travels Protocols in place for a worry-free journey. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Thanks! See Promotional Terms. Then we took a jeep rental. They were running with luggage to catch their flights! Sun Shuttle is not responsible for items left on vehicle. They are good value for your money. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. We booked our return trip before leaving for the hotel. You can cancel this reservation up to 24 hours in advance for a full refund. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. However, they changed everybody $20 a person when we got there. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Nader. Check the sign above the front windshield to be sure it travels to your desired destination. Rename to BadDay Experiences - con artists. Worse company ever! how to we confirm our pickup. We were told that is was due to the rain. Hilde Bec. Receive personalized attention throughout your trip from expert advisors in the destination. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. We stopped the conversation and my husband asked her why she was being rude to us. Job specializations: Transportation. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. This vacation was a nightmare. Stay back from the curb and wait until the bus comes to a complete stop. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. I want to confirm a transfer booked through American Airlines. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Do you have an email to contact BD Experience Cancun? A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. 39. The only they cared for was tips and selling beers. Misleading in tours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After about a 35 minute wait our transportation finally arrived. I was so disappointed to end my trip like that. Our team checks each review posted on the site disputed by our community as not meeting our. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Absolutely terrible. " La mejor pizza de Cancn " 10/01/2023. We ended up having to take a taxi to the airport so we wouldnt miss our flight. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The person was very attentive and helpful. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. The RTA contracts with Sun Tran to operate the Sun Shuttle service. BEWARE you have been warned. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. They were prompt, courteous, and efficient. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Of course, nothing was as he promised. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. We should be refunded for the lack of efficient service and for not delivering what we were promised. Flight changed to 6:50 on Thursday Jan 5. Incredible views of the ocean/beach front. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. This is the hardest company to contact. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. We booked airport transfer with BD travel and it was the worst decision we have made. We flew into Cancun and stayed in Riviera Maya. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. We commented that "it looks like a yacht" and were excited for our trip. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. THE WORST. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. My confirmation came from Costco who made my reservations. Transportation from Cancun Airport to Hotel Zone 20 Reviews. Transportation service never arrived for both of my pickups. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. That is in stormy, windy, cold weather. We were provided pictures of an almost new looking catamaran. Do you have an email to contact BD Experience Cancun? Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Dear guest, After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. When we landed we were greeted by a BD travel agent. Shame on you BD travel experience for allowing this kind of scam. A nightmare of a company. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. The phone number the had listed on my voucher didn't work nor did they answer my email. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. To this day, I have not received any communication from "BAD Experience". Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. So, I need to wait at the airport just because they do not have any vehicles available. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. No reaction of BD. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. The whole trip was wonderful except for our airport transfer both ways! Yes, that was the excuse for not doing the job that it will take more time!!! We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. " Excelente restaurante italiano " 22/08/2022. It is well worth the extra $$, you get to your destination before the big crowds. We waited for a few minutes for the shared van (~10-15 minutes). Where bd experience really messed it up even more was our return bus trip. Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. Then, they had the nerve to text me once we got there asking how was my trip. Thank you very much for contacting us. They were excellent and gave us all the info we needed. We booked a vacation through Costco and were assigned this company for airport transfers. Wait where the coach operator can see you. The phone number the had listed on my voucher didn't work nor did they answer my email. I am not sure how it is still legal for this company to operate. We couldn't snorkel in Chankallah park due to bad weather. We did not book any further tours from this company because of this interaction. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. Keep in mind we did go down about 10 min early to ensure wed be on time. We flew into Cancun and stayed in Riviera Maya. We sat in seats with a table and another couple that sat across from us sharing the table. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. I don't see a way that can be done, can you please assist?? The bathroom doors had holes and the kitchen was falling apart. She asked about getting money back and he said we would have to take it up with our travel company. WestJet needs to find a different company to use. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. 15 tht of july , of course no reaction of this corrupt organisation ! Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Arrive at your stop at least five minutes early. Yes Best Day Tours was the same as BD. Not sure? I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. The van was comfortable and the driver very good. There was a 5 gallon water jug for hand washing. I contacted them through WhatsApp. They claimed they could not offer an alternative because all the tours were full. Customer service is not existent. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. Its always a pleasure to assist you and we remain at your disposal. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. They are well organized, professional and friendly. We had booked a private transfer through West Jet Vacations. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Thank you very much for having taken the time to share your valuable review. Estimado pasajero, After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. It will be our pleasure to serve you. TERRIBLE. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. It showed on the email that our pick up time was changed. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Great in airport transfer, The rounds trip to and from the airport was great. Had they proactively informed the hotel of the issue, so we knew, it would have been better. I want to confirm a transfer booked through American Airlines. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. You can cancel this booking up to 24 hours in advance for a full refund. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. Thanks! Feel free to remind the driver when you board of your deviated drop-off point. They treat you like you are nobody. Dear guest, BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Later it turned out not to be pertinent. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. Recommended. Dear Guest: More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Bonampak Sm 64 Mz 40 Lt 20. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. What time will pick up be. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Keep in mind we did go down about 10 min early to ensure wed be on time. Dear Guest: However, the rain was less then a few sprinkles and in no way a cause for such a delay. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. (Enter less keywords for more results. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. When we walked further out we found their location. *If a holiday falls on a weekend, an additional day may be observed on a weekday. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. They are clearly in collusion with resort staff and the taxi drivers. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. Service areas vary for seniors, persons with disabilities, or the general public. Oro Valley Dial-a-Ride (520) 229-4990. Our third or fourth experience using Best Day! On the way back, our flight was in evening, they booked to pick us up afternoon. Contact page of BD doesnt work, more than 10 emails sent. If I was only rating the travel service I would give them five stars. They are clearly in collusion with resort staff and the taxi drivers. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen.
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