Flashing purple means the hub isn't connected to the internet. And if you're using a filter, check that's plugged incorrectly too. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. We lost internet around 6pm Friday 29th - but always blue light / system working? For a BrightBox: in the Internet section on the initial Status page or. If you need to disable this, follow these steps in reverse. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? These are the basics to what your hub lights mean. 30-05-2020 Your device has a strong mobile signal (two or three bars are good). 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. on Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Find your broadband network login details. 16h28. All the lights will flash and turn blue. when you dial 1470 17070? These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Light on router is blue but no internet connection! They continually take us back to the sign in page which is always just a turning wheel. Click on your model of Hub to find out what the lights mean. Your Hub will return to normal mode after a few minutes. I am sure this is a upstream issue / not local to me. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you still can't connect to the mobile network, contact us. 12h58. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. I don't know what the 01733 fault was or when is started. Open your web browser and visit http://btbusinesshub.home/. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Ah ok. Can you try this guide to see if it helps? Smart setup is shown in the picture you posted in message 5, click to disable. Second, check that you havent got a Do you get a dial tone? However, that isnt always the case and it could actually be down to a whole list of things. You can find this on the reference card on the back of the router. 31-05-2020 Select your hub from the options below to see what they mean. Using the Power button, turn your Hub off and then on again. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Check if the broadband cable (grey ends) is plugged incorrectly. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. I have got a PC plugged direct into the hub - again no internet. Connect a device to your Hub using a cable or wi-fi. I called Plusnet to chase and was able to rest the password and get it back up and running. Broadband light is flashing orange then pink/purple. appears to be unstable / he is worried things might drop out again. Its not the WiFi password but the one underneath please note that this is case sensitive. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? The light will turn steady blue when your Hub is ready. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. This is a white box that connects to your BT Hub. Step 2: Click on Wi-Fi. He it trying to book an engineer (external) to check the line. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. If there are no lights, check the power cable is in firmly, and connected to the mains. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. weststreet78. Give it a couple of minutes and try again. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Yes I have. Turn it off and then on and try again. When the hub's lights are on, it's ready. Your device is not paired to your hub. Get more information on BT Power Save mode. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Purple: The Super Hub is in modem mode. Need to know more about your BT hub lights in general? Light on router is blue but no internet connection 1 user liked/thanked this post: Trying to work out your BT hub orange light from your BT hub green light? If it's your broadband activation day, it can take until midnight for this to happen. In a web browser type 192.168.1.254 in the address bar and press Enter. Turns out I had no engineer booked (lucky I did not wait three weeks). BT Business Hubs: Help and guides for your model. First 30-05-2020 If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Has your broadband been activated? Try a few different spots around your house to find the best 4G signal. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 30-05-2020 It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Check all of your cables are plugged in correctly. Once entered click on continue to advance settings. You should still get a good connection. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Is the power cable plugged in and switched on at the mains. 30-12-2016 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. On the Plusnet hub it says 'connected'. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. on Under the Home tab check it shows as connected in the My Services section. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Monthly cost changed on Tuesday - no internet since then! 31-05-2020 It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Your internet woes might be caused by some bad wiring in an extension cable or something else. If this doesn't fix your issue, please contact us. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Can you post your router stats and we'll take a look? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Your Mini Hub is designed to conserve power whenever possible. The power is off, or you've turned the lights off. Restart your device, and if the light is still red, contact us. 22h44, Thanks - I will grab that data - here is some general info, on In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Tech Advisor helps you find your tech sweet spot. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. This table shows how long each stage of the start-up process should last. Please can you help me? Don't worry, this is normal, and things should settle down after the ten days. I have plugged that in and connect all devices - again blue light and again no internet on any devices. . 19h00. 17h47. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. 13-06-2021 Any help very much appreciated. If it's red after this use the Contact us link at the bottom of the page. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. On Monday no lights on the Openreach modem were on. If this doesn't fix your issue, please contact us. If this doesn't fix it contact the technical helpdesk. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 steps to setup CloudFlare DNS on iPhone or iPad. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. You should also check for other lights on the BT Home Hub's display. For up-to-date information and comments, search the EE Community or start a new topic. If you're not set to power mode, there's a problem with your internet. 31-05-2020 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Wait for at least three minutes for it to turn blue. The help and support page aren't working and the phone lines not open!!? Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Turn it off and on then try again. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. best broadband deals. Often the signal gets better near windows or doors. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. - edited Log in to your account and we'll run tests to check for any connection problem you're having. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Trying to work out your BT hub orange light from your BT hub green light? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. if BT is down in the local area. You can switch it back on again via the Hub Manager. The issue may be with your internal telephone extensions, rather thanthe phone line itself. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. How does the speed test look? First, try resetting your router to its default settings. The pink light has other reasons for flashing. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Announcements, Guides & Community Updates. Now for PAIRING, Open G Hub Application, go . on I have reset hub etc - still no internet. Thanks again for the help - I have checked all / all look ok. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. My workaround has been to manually enter DNS settings on each device. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. 1:43 PM A steady blue means that the Hub is connected to your broadband. One way to check this is by connecting your Hub to your test socket. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 13h59. This doesn't affect our editorial independence. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If it's still red your Hub might be faulty. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. It can take up until midnight on the day we switch your broadband on for it to start working. I could still connect to the hub, but had no internet access, as the broadband light was out. The light will turn blue when your Hub is ready. 23h09, on It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Need to know more about your BT hub lights in general? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Give it a minute or two to connect. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. I have got a PC plugged direct into the hub - again no internet. Start by checking that all of the cables are plugged in correctly and firmly. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 VPN connection enabled on your device. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Check the power button on your Hub is On. I happened to have a new hub which I installed (BT registered). Your Hub can't connect to your broadband line. Hi, Ive just had the same issues tonight. Do not report it as a broadband fault - you will go round in circles. If this doesn't fix it call 0800 111 4567. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Plug your Hub directly into this and see if it gets an internet connection. high tea intercontinental sydney; kimpton blythswood square hotel switch it back on again via the Hub Manager. 16h54. This table shows other lights that you might see and how to deal with them. on Just unplug the power cable, wait a few seconds and plug it back in.) It turned out to be a fault with the network, which BT Wholesale fixed. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Turn it off and then on and try again. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on I take it you've replaced the SETUP part with your account username? Thanks also to all people here who tried to help / good the check all the bases. Or you can check their website at www.dpd.co.uk. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 13-06-2020 Get help setting up your Smart Hub>, Check for any service problems in your area. And the Mini Hub will also work over a 3G signal. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. 1:55 PM. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Finally. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Broadband needs a working phone line. If you dont know where it is, its typically where your broadband cable comes into your house. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Check the broadband lights status section in this table. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). BT Hub Lights Guide. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. 12h26. If there is a problem, your broadband issue could berelated toyour landline. Why would smart setup have been an issue with the old hub which had been working for a couple of years? That is also showing a blue light but no internet on all devices. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. We'd like to help so please get in touch. Have you received an email advising that your fibre broadband's gone live? This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Choose Status in the top-left corner of the home page. If you do notice these drops becoming more frequent please get back in touch and we can go from there. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Your Hub will restart and the Power light will glow steady blue. There are also four ethernet ports and a USB slot. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. on We steer you to products you'll love and show you how to get the most out of them. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy.
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