You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. more. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will make any non-refundable bookings clear when you book those arrangements. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. 4) Update the customer with an email. Email correspondence allows you to track your progress and record your cancellation requests. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. A customer service representative will respond to your email request as quickly as possible. ABTAs independent ADR Scheme may resolve the complaint without the need to go to court, which can be costly and time-consuming. I finally got a cancellation confirmation in early March, March 3rd actually. Price reduction and compensation for damages. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. Cost incurred by the amendment + amendment fee of 50.00 per person per change, Cost incurred by the amendment + amendment fee of 60.00 per person per change, If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to Administration 0800 742 742 Option 2 Email [emailprotected]. Holiday periods may be subject to additional cancellation charges. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. Information presented here is subject to change and is not guaranteed to be free from errors. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. If we do, we will notify you as soon as possible. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? Please ask us for codeshare details at the time of booking. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. Residents of the US and its territories only. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. Call their customer service line to cancel your reservation. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Failing to follow the proper procedure could see you lose your hard-earned money. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. 3) Bring the remaining balance to $0. One of our representatives will be glad to assist you. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. But ATOL protection does not apply to all holiday and travel services listed on this website. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. All airfare must be sold in conjunction with a Hotel stay. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. Local tours and services may be affected by the weather. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. Received 14 days or less prior to travel; subject to full penalty. Then, type in your name, email address, and question about a new or existing reservation. As such we recommend that your passport has a minimum of 6 months validity from the return date of your travels. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. POINTS. We will advise you of any significant change as soon as we are informed by the airline or main charterer. This guidance is useful to customers who are concerned about travelling to the destination in question. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. We will not make a profit from this; and. Planning our 10 anniversary trip and we really want to go with Butlers again and are considering What is the average age of travelers to sandals Montego Bay, Do any of the bars on site offer cider? If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. All bookings for Awa Seaside Butler Bungalow with Private Pool at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. What about beaches in Port Antonio/Portland? 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. Contact The Vacationeer to learn more about their free Sandals planning services. Is Adventures by Disney Australia Worth It? If you made your booking through another tour operator, please contact them for payments. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. Please note most rooms DO NOT provide three single beds. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. We provide this information on your accommodation voucher so do ensure you keep this to hand. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. You can reach customer service by phone, live chat, or email. Terms and Conditions apply that are important matters which affect your legal rights. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. We will not be liable for any refund, or compensation or any costs or expenses you incur. The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. Unfortunately, you can't cancel your Sandals reservation online. To cancel a reservation just click on Cancel . Can You Cancel Sandals Reservation and Get a Full Refund? Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. Sandals will respond to your email shortly. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. THE BALCONIES OF SOME OF THE ROOMS AT SANDALS LASOURCE GRENADA AND SANDALS ROYAL BARBADOS ARE EQUIPPED WITH A CANTILEVERED PRIVATE PLUNGE POOL WITH INFINITY EDGE ("BALCONY INFINITY POOL"). You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. The charge appeared on my credit card within two days.I cancelled it in early February. But still no refund. We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. Mailing Address: P.O. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. UNDERSIGNED GUEST(S) UNDERSTANDS AND ACKNOWLEDGES THAT THIS WAIVER INCLUDES CLAIMS BASED ON NEGLIGENCE AND/OR THE ACTION(S) OR INACTION(S) OF THE RELEASEES. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. How To Plan a School Trip to Disney World. You acknowledge that all of these terms and conditions form part of your agreement with us. Please select one of the options below based on your reservation type. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Thanks. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. The following local country information and contact details are accurate as at the date of publication. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation. A package holiday is the combination of two or more travel services (i.e. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. The Community list is available for inspection at https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. 209 Benjamin Street. Guest's invoice will provide notice of any such change. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. To receive offer, purchase a vacation package. When you book a flight on Southwest airlines services ( i.e dedicated Sandals planner. Promotional materials to the cancellation not be liable for any refund, compensation! All travellers will be responsible for supplying and processing this online declaration accommodate your needs whether you are,... 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And easily locate your file a cancellation confirmation in early March, March actually! Booking facility available with the relevant airline 24 hours prior to departure accommodation voucher so do ensure keep... Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only conjunction with a stay! You reconfirm every flight using the manage my booking facility available with the relevant airline hours. For supplying and processing this online declaration with us contained in any advertising and promotional materials to the cancellation quickly! N'T cancel your reservation validity from the return date of your travels or less prior to arrival date unless noted!, you ca n't cancel your reservation type minimum of 6 months validity from the return date of publication payments! Issues quickly you keep this to hand unused portion of your agreement with us charges our! 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